FAQ
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our collections, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options at checkout.
Q: Can I modify or cancel my order after placing it?
A: Once an order is placed, modifications or cancellations may not be possible. Please contact us immediately for assistance.
2. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $99.
Q: How long does shipping take?
A: Standard shipping takes 5-7 business days, while express shipping options are available at checkout.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking link via email to monitor your delivery status.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 7-day return policy on eligible items. Products must be unworn, in original packaging, and returned with proof of purchase.
Q: How do I initiate a return?
A: Visit our Return & Refund Policy page and follow the steps to request a return.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive your returned item.
4. Product & Stock
Q: How can I find the right size?
A: Each product page includes a size guide. Please check before purchasing to ensure the perfect fit.
Q: An item I want is out of stock. What can I do?
A: You can sign up for restock alerts on the product page or contact our support team for availability updates.
5. Customer Support
Q: How can I contact Moshocart?
A: You can reach us via our Contact Us page or email us at support@moshocart.com.
Q: What are your customer support hours?
A: Our team is available Monday to Friday, 9 AM – 6 PM (EST) to assist you.