Orders And Returns
Placing an Order
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Q: Can I modify or cancel my order after placing it?
A: Once an order is placed, it is processed quickly. If you need to modify or cancel, please contact us immediately at support@moshocart.com. We’ll do our best to assist you.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email to monitor your delivery status.
Shipping & Delivery
Q: How long does shipping take?
A:
- Standard Shipping: 5-7 business days
- Express Shipping: Available at checkout (2-3 business days)
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $99.
Q: My order hasn’t arrived. What should I do?
A: If your order hasn’t arrived within the estimated time, please check your tracking link or contact our support team.
Returns & Refunds
Q: What is your return policy?
A: You can return items within 7 days of delivery if they are unused, in their original packaging, and with proof of purchase.
Q: How do I initiate a return?
A: Follow these simple steps:
- Go to our Returns Page and submit a request.
- We’ll review your request and send you return instructions.
- Once we receive your return, we’ll process the refund or exchange within 7-10 business days.
Q: Are there any items that cannot be returned?
A: Yes, certain items such as final sale products, undergarments, and personalized items are non-returnable.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive the returned item.
For any further questions, feel free to contact us at support@moshocart.com. We’re here to help